If you deposit less than the minimum required amount the transaction won't get processed by our system. Please contact our support team by creating a ticket on the site.

We only accept etherum transactions made through the ERC20 network.

Please use default network for all crypto deposits.

Please use BTC network for your Bitcoin deposit.

Please use LTC network for Litecoin deposits.

Unfortunately, you won’t be able to use the CARDS deposit/withdrawal option. Due to geopolitical issues, MASTERCARD, VISA (as well as other companies) have suspended their operations in Russia for the time being. We encourage you to use another deposit option available at the site instead.

Your transaction has been rejected by our payment processor because your card is not secured by 3-D secure authentication. You should contact your bank and ask them to enable this feature for you. 3D Secure is an additional step you can enable for every time a card transaction is made online. It enhances security measures. When you turn on 3D Secure, you’ll be asked to validate every transaction in your bank's app or with a SMS code and your PIN code.

You can withdraw your funds at the withdrawal page by choosing a withdrawal method that suits you best. The available withdrawal options for your region will be displayed at the withdrawal page. Please note that you only are allowed to withdraw your proceeds of sales and not funds you have deposited yourself.

There can be different reasons for you why you’re not able to withdraw all of your funds. You can for example not withdraw money you have deposited yourself (you’re only allowed to withdraw your proceeds of sales). The amount you are allowed to withdraw annually also depends on which KYC level your account has. You can find more information about the different KYC levels here: kyc. Feel free to contact our support team by support_create on the site if you have any further questions regarding withdrawal of funds.

The payouts are sent in BUSD.

Unfortunately not, binance.us is currently not supported. We only offer payouts to binance.com

Binance Pay withdraw incur fees of 1%.

These are our current limits: The minimum withdraw amount is $1.00 and the maximum withdraw amount is $5,000.00.

Unfortunately not. We currently do not offer MasterCard withdrawals. If you wish to withdraw your funds to a card, please use a VISA card instead.

To enable VISA withdrawals you must first verify your card by depositing $1 with it. After your card has been verified it will be saved at the deposit/ withdrawal section for future deposits/withdrawals.

We currently do not provide VISA cashouts to users from the following countries (this only applies to VISA withdrawals, other methods are still available): Argentina, Andorra, Bosnia and Herzegovina, Canada, Egypt, Guatemala, Japan, Cambodia, Korea (the Republic of), Kosovo, North Macedonia and United States of America. We're working on finding a solution to be able to offer users from these regions the VISA withdrawal option but unfortunately, we don't have an estimated time for this yet.

Your card issuer/ bank is declining payments from BitSkins. Please get in contact with your card issuer/ bank to resolve the issue, or you can try with a different card.

Keep in mind the amount of time it'll take for the funds to be available in your card depends on your card issuer/ bank, some issuers/ banks process all incoming transactions manually, which may cause your withdrawal to take a few hours to be completed, or longer if you're withdrawing while offices are closed (late at night, weekends, etc). If you haven't received your funds after 5 business days, please contact our support team by support_create on the site. They will assist you from there.

VISA withdrawals are usually processed within a couple of minutes but can in some cases take up to 5 business days. Keep in mind the amount of time it'll take for the funds to be available in your card depends on your card issuer/ bank. If you haven't received your funds after 5 business days, please contact our support team by support_create on the site.

Unfortunately, you won’t be able to use the CARDS deposit/withdrawal option. Due to geopolitical issues, MASTERCARD, VISA (as well as other companies) have suspended their operations in Russia for the time being. We encourage you to use another withdrawal option instead.

If your withdrawal got rejected due to "incorrect card data" you can start by checking that your card is still valid. The issue could also be that you have an Invalid PAN, CVV or that the transaction is not supported by card. If the issue persists, Please contact your card issuer/ bank to clarify the situation.

Your card issuer/ bank declined our payment for "Antifraud". Unfortunately, this is a security measure some card issuers/ banks have for international incoming payments and there's nothing we can do to bypass that.

You can try withdrawing your funds to a different VISA card from a different card issuer/ bank, or use any other withdrawal method available on the site.

Our card issuer/ bank declined your payment for "Antifraud". Unfortunately, this is a security measure some card issuers/ banks have for international incoming payments and there's nothing we can do to bypass that. This can happen when you do multiple failed deposits with different cards or you are depositing too much. You can try to use another card or another deposit method

This can happen when you do multiple failed deposits with different cards or you are depositing too much. You can try to use another card or another deposit method.

Yes, If you scroll down to the "bottom left corner" on the website you will find the "currency tab". When you click on it a list of the available currencies will appear. Keep in mind currencies other than USD are converted from USD and only change the way the page is visualized. All purchases/ sales are made in US dollars.

Unfortunately, that's not possible. We only accept cards that require additional 3-D secure authentication.