Руководство

Часто задаваемые вопросы

Why was my ticket closed?

Tickets that haven't received a reply within 72 hours are automatically closed. If you still need assistance with your issue, please contact us again by creating a new ticket and we will gladly assist you.

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How can I check the skin price?

You can find the prices for the items that are listed for sale on our website at the market page. You can select the game that you are interested in and use the filters to easier find what you are looking for.

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I bought an item but i change my mind, can I get a refund?

Unfortunately items purchased at the site are non-refundable, the money belongs to the user that sold the item at the site and we can’t revert the transaction.

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Do you accept contract deposits?

No. As we have stated at the deposit page, we don't accept contract deposits.

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I bought an item but i change my mind, can I get a refund?

Unfortunately items purchased at the site are non-refundable, the money belongs to the user that sold the item at the site and we can’t revert the transaction.

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I would like to see my previous history from BitSkins. How can I see it?

You can access your old history through this link: https://legacy.bitskins.com/item_history

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What is KYC verification?

To ensure the security of the Website and protect the interests of our Users, we implement a three-level Know Your Customer (KYC) verification process. This process involves three levels of verification: 0, 1 and 2. Each level of verification requires users to provide specific information and documentation. You can read more about each level here: https://bitskins.com/kyc

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